Measurement glossary

What Is Call Tracking?

Definition

Call tracking measures phone calls generated by marketing and connects them to sources such as campaigns, keywords or landing pages.

How Call Tracking Works

Dynamic number insertion can display different tracking numbers based on the visitor's source while forwarding calls to the business's normal line.

A Simple Example

A Google Ads visitor sees one tracking number and an organic visitor sees another, allowing the business to compare call volume and quality by source.

Why Call Tracking Matters

For local services, calls are often the main conversion and must be measured beyond simple click-to-call button taps.

Common Misreading

Number swapping must preserve site usability and local business consistency. Counting every call without duration or qualification can overstate lead volume.